Articles in this category LED Issue: How to resolve Customer: The main problem is the end of the bath LED light does not come on. We’ve fitted the 2 bath leads (that had plugs on them) to the main electrical point installed and everything electrical in... Shower valve Knob - How to resolve issue Customer: The middle knob in the line of 3 to control the water doesn’t fit properly. It keeps falling off as the screw attachment isn’t long enough to tighten on. Can a replacement knob be posted to ... Roof of shower problems - How to resolve Customer: With regards to the bath roof, there is a small round hole which we assumed the additional loud speaker supplied would fit into, but the hole is the wrong size for the silver speaker. The ho... Temperature and Ozone Unit Customer: Lastly, we have found the temperature wire but unsure what temperature it takes and where it’s supposed to go as not sure if it should go inside the bath area - but the wire isn’t long enoug... Placing orders on OPS / Using different boxes for products if we have something out of stock If we have a customer that has placed an order and we have some parts that are out of stock, we are able to go in and add alternative boxes if it fits in with the product. For example, if we have a c... Dial Plate Selector In Wrong Location Your plumber is supposed to adjust this for you. Loosen the dial plate, tighten the nut at the back, once dial plate is in the correct location. The dial plate can be attached in 2 ways – either screw...